Hi We have a cable that comes from a telegraph pole a few gardens away that goes to the top of the house facia and gutter area before going into the house. The more bores the larger the duct. Re: Replace grey box outside property. 00 EST. Finally, We have recently had FTTP installed within our apartment block ( About 2 weeks ago), with the invisilight OFS box installed above each flat entrance door. The two systems are entirely independent. Openreach is failing to connect me. 423. Turn the Openreach fibre modem's power off, then back on. @DaveR118. You'll have 1 of the 5 different types of Openreach modem, they all work in the same way, but the type and number of lights varies between device. Openreach ( BT) this week announced the launch of a new ‘B uild to the Wall ‘ (BTTW) trial for UK ISPs selling their gigabit-capable Fibre-to-the-Premises ( FTTP) broadband network, which could increase the success rate of new provisions to homes by changing how they approach the final drop to homes. As we recall Openreach has around 5,600 exchanges at. the engineer will install an Openreach modem on the inside. Power cycle method two: Press the Reset button on the side of the Openreach modem and hold it in for five seconds. Instructions. Some dropwire (notably dropwire 12) has 0. £43. Yes. Highlinder Answer. Openreach can't complete my fibre installation until two defective poles have been replaced, which is in hand. We'll kudo your comment to let you know we're acting on it. Consumers say: Talk about a, Broken landline. 1 Multi Dwelling Units (MDUs) Small MDUs (12 or less units) Openreach will create a fibre layout based on Our fibre box/splitter needs to be installed at your Mechanical & Electrical (M&E) drawings a minimum height of 200mm and a maximum (on larger MDUs) of the MDU. But you will have heard of BT, BT Broadband. My Landline worked fine but my new Superfast from sky hadn't worked since my activation (Moving from Sky-Essential). If you have Full Fibre broadband you'll probably have an Optical Network Terminator (ONT) box in your property. bobblet35 • 15 hr. That’s the majority of the UK’s. Usually there is a box on the outside of the house where the cable - for example - comes out of the ground. Engineer used 'spare pair' of blue cables for 'new' BT line. #3. Recent recommendations regarding this business are as follows: "Nothing", "Would not recommend", "Be careful where you get new box installed as I've had no internet since I have been. The most common examples are: Cast iron cabinet Steel cabinet Fibreglass cabinet All-in-one cabinet Single door cabinet (with replacement steel door) How to spot one of our. It may take a few minutes for the lights to settle. His test showed that the internet signal is coming in the house so it must have been the box. However until recently anybody who ordered an up to 40-80Mbps capable Fibre-to-the-Cabinet ( FTTC) “ fibre broadband ” service from their ISP was forced to access the service by plugging a separate Openreach VDSL Modem (e. Openreach seem to have broken my phone line. 4). . 2 070131 Capping 25 072180 Bracket cable bearer No. FTTP is available to ISPs as a wholesale service but due to the expensive installation costs not many are offering it at the moment. Erica122. CBTs on the fascia of a building are one thing in high streets where they sit above commercial signage and don't affect the overall look of the structure. " Full Fibre uses FTTP technology, which means the fibre connection runs directly to your house. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. BT confirmed they have activated the. neil. An engineer works at a Broadband cabinet by the side of the road. 1. All that Helpdesk will do is report a Network Fault, either as DRO, Damage Report Overhead or DRU, Damage Report Underground. Once that permission is granted, your address might be added to our plans. Re: New Fibre cable broken - no repair in three weeks. But this is about to stop. Their responsibility terminates at their. If your provider needs to send an engineer then they should. FTTC is fibre from the exchange to the local green cabinet and then copper to the house for the broadband component. Equipment includes (see images above): Wall mounted covers; Broadband cabinets; Tee boxes; Manhole covers. 59 Little Gaynes Lane. Improve your internet connection, whether it’s slow or you can’t connect. I'm in the process of changing my router from Google WiFi to Asus AX6600 XT8. com Password BTThe BT Openreach master socket 5c is an essential piece of equipment for engineers maintain telecommunications equipment. We moved into a house last year that has a huge, ugly openreach box on the living room wall. Please put some tape over the fibre socket on the ONT if you're leaving it unplugged, and put the fibre plug in a little bag. Trace the cables around the house until they go in through the wall, the ONT will likely be on the other side of that wall. Also worth remembering that the first thing Openreach do when prepping an area for FTTP is to sort out all the blocked ducts so the contractors can push the new cables through. The thing is, this WAS the master box. We're network builders. The ONTs being used are the Nokia G-010G-T and an ADTRAN SDX 611Q. Householders are routinely being hit with a £130 fee for fixing phone line problems that aren’t their fault, Money Mail can reveal. Pull out the cords and cover the ends with electrical tape. Some modems have multiple ports. The more bores the larger the duct. 75 miles from fibre cabinet. Post 3 of 20 1,067 Views. Thanks for the reply. View. BBU:. Openreach won't be inclined to remove/retrieve drop wire simply for the sake of it. if ONT power supply missing then I would contact your ISP and get them to send you a new power supply or more likely get openreach visit. According to Suffolk police, a number of BT Openreach boxes were broken into and £60,000 worth of copper cable has been stolen. Where you self-install the ONT, you will have control over when the equipment is installed. Beauty is in the eye of the beholder. Those wishing to submit their artwork have until midnight on April 20, with the shortlist set to be announced on April 30. Had some ground works done a few years ago (drain repair) and we found a section of the phone cable, it isn’t in any channel or conduit, just buried alongside sewage, gas and electric services (yes. Obviously they’ve sacrificed a few little things. Discover Openreach and what we do. Following government pledges to roll out full-fiber broadband access to all areas of the country by. I reset everything to see if that helped but it didn't. Especially if they aren't all taking 1G service. 67 Comments. The engineer will install a junction box on the outside wall and run a Full Fibre cable from either a nearby telephone pole or underground cables. Kenton Road, Greater London. We're network builders. Talk talk Wi Fi Hub. 2: Seeker. As you can see there are 4 lights at the top of the OpenReach Full Fibre modem – Power, LOS (Loss of Service or Loss of Signal), PON (Passive Optical Network) and LAN (Local. Mar 30, 2023. Re: BT Manhole infront of front door. Typically, this will be near a power point or in a convenient location on a wall. BT reported a 3% decline in revenues to £10. Your Openreach Optical Network Terminator (ONT) which connects your premises to our network has a number of status lights. Openreach’s Local FTTP Build Notifications (Emails) 07/03/2023 – We’ve added your area (and specific address) to our build plans and are on course to deliver by Mar/2023. 'Fibre to the Home' means we'll install fibre cables all the way to your home. Openreach, which runs the UK’s digital network, is continuing its longstanding relationship with ADVA as it evolves its infrastructure to meet the bandwidth, timing and programmability needs of. 0 LikesIn response to des09. In a statement, James Lilley, Openreach director of Managed Customer Migrations, described the new stop-sell orders as “a really big. 00L) + ; 2x Mini. Find out who to contact if you have a problem with your phone or broadband, if you discover damaged or stolen Openreach equipment or have a safety concern. We were informed that it is a BT line, and when we contacted BT about it, they advised us to speak with openreach. Footway box • Customers may not be able to place orders and • Bending radii exceeded causing reduced remedial work may incur additional costs. Property is significant distance from telegraph pole in the street. If you can, gather as much information as possible including any vehicle registration numbers. See moreThe Openreach master box in my flat looks very old (plastic face damaged) and I think the outside cable to this box was cut when a severe leak to the water mains. You might not have noticed but you won't have a telephone socket in the new-build, it all comes through the FTTP connection and the router. Until FTTP is built to more of the UK, this is our most widely available and popular broadband type powering both our Superfast Fibre broadband and GFast Fibre broadband products. Yes, this is mine. Yes, it terminates the optical fibre (FTTP) coming into your house and provides an ethernet connection for the router. You should report damaged phone lines to BT Openreach — if they are located outside the boundaries of your property. 34. If someone has helped give them Like. A max build. Bit of a loose end here as I've moved into a property that has FTTC broadband connections and no matter what my ISP does, OpenReach just refuse to connect it to the exchange and am unsure of what options are available to me. Shrewsbury BID and Openreach have joined forces to commission artwork on a dozen of the boxes, all on the theme of. 16 July 2021. We just bought a brand new house pre-wired for BT with an Openreach master box in a cupboard under the stairs and phone and ethernet extension sockets in the living room next to the TV aerial socket - where you would expect them to be. The Openreach master box in my flat looks very old (plastic face damaged) and I think the outside cable to this box was cut when a severe leak to the water mains was repaired a while ago. Reply. Wait until light turns solid green. If it is the BT66 box and the cables are ducted, Openreach will probably want to do some ductwork as well which starts adding to the cost of moving it. For sale lostock hall and surounding areas Preston | Urgently needed openreach socket replacing phones nor working but line is fine box broken its a dual one Internet and phone line box . The number of these are to be determined by you the developer Openreach recommend a minimum of two are fitted, one for the communications providerMany connections problems can be resolved by turning your BT Hub off and on. 02-12-2014 11:10 PM. BT Openreach issue a special tool and end-protectors for handling it. Download speeds of up to 330Mbps. Published: 04 Jan 2021 14:45. This has caused disruption to services. Restart your Openreach modem to fix connection problems. 48 Comments. If you’ve got a new Hub, use this table to find out if you need to keep your Openreach modem. As mentioned earlier there are kitchen cabinets against the outside wall of the kitchen. I have lived here for 5 years and am not aware of any agreement existing for the box being attached to my property. Internet providers and manufactures. Openreach won’t fix our fault. Some ISPs weren’t particularly pleased when the operator originally stopped supplying the devices, not least because being able to use Openreach ’s own VDSL2 modem made support easier (i. @Mark20 You will need to contact Sky to report this external fault. Just a contract. Asked By: Angel Long Date: created: Dec 03 2022. Solved: Struggling to understand the necessity for a Customer Splice Point with the way. And in seriousness, makes me never want to rely on Openreach ever again (so no thanks sky or bt services). On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. For example, providing services to a tenant. Check if anything, such as network maintenance, is affecting internet performance by viewing BT Service Status. Deep Secret 1. How to report crimes and scams. 25,842. 5Gbps for obvious reasons – this is just the next most suitable standard after 1G. Both these items are used by BT Openreach, and are extremely robust. 8. Unprecedented for sure and in terms of the added load on its network also unrelenting, 2020 saw Openreach break its daily record for broadband use as many as 15 times. Each jump from house to box has been changed to use a different fibre cable - no improvement. 2Gbps and 1. PON solid green. I have tried resetting both modem and hub. Broadband and wi-fi. I was expecting an engineer to visit my flat but I. 0 LikesIt is currently connected to a BT Openreach device with a BT Broadband Fiber 2 package. Login. As you can see there are 4 lights at the top of. Solved: Hi, There is a BT manhole/footway cover in front of our home. Damaged green cabinets or cabinets with open doors. 1 Multi Dwelling Units (MDUs) Small MDUs (12 or less units) Openreach will create a fibre layout based on Our fibre box/splitter needs to be installed at your Mechanical & Electrical (M&E) drawings a minimum height of 200mm and a maximum (on larger MDUs) of the MDU. This was at 11. Can’t get our Ultrafast Full Fibre Broadband yet?30 May 2023 11:41 PM. g. How to report a problem. When it was originally installed, sometimes in such a ridiculous place, you will want to move it. No problem inside the house. There should be four wires inside the wall, each a different color; red, green, black and yellow. There are a few things that make BT Openreach stand out from the competition. At present. Fibre optic link to BT Exchange is working and recognises your Openreach ONT. 52 Comments. 23-12-2018 1:46 PM. The Openreach master box in my flat looks very old (plastic face damaged) and I think the outside cable to this box was cut when a severe leak to the water mains was repaired a while ago. PORT 1: Here you plug in an Ethernet cable that runs to your BT Hub. txt) or read online for free. Underneath the box, from left to right, are 3 connectors – power, LAN out, optical fibre in, That middle one is the one that goes to your router. Openreach, the UK’s largest wholesale broadband network provider, has announced 12 new locations where it plans to deliver gigabit-capable connectivity to a further. The phone stopped working, and. BT Openreach decided to cover the dark-green box in stonewall camouflage. Seems like either plug or box itself is the issue. 36 Comments. To report an issue to BT Openreach, call 0800 023 2023 (option 1). Attaching something to a drop pole would have. The only active cable which feeds both sockets is the Virgin cable (leading off to the right and outside to Virgin box). New BT customer. e. Try new cable if needed. * All child exchanges served from the same parent, Whiteabbey exchange. My fibre cabling is tied to a drainpipe (from the outside wall box to the entry point) and I am having new guttering and downpipes in the spring. PlusNet vs OpenReach. Don't just switch it off at the mains as this will mean the back-up batteries will kick in and the. Unfortunately we don't use the Openreach master sockets as they are BT only. @Mark20 You will need to contact Sky to report this external fault. New service: 07701407770. There are different ways of installing fibre broadband, depending on what kind of property you live in or whether there's an Openreach modem already installed. The rules do differ depending on whether your property is served by the pole in question. The Openreach part of the connection is OK ( indicated by the solid PON light ) connect your BT hub to the ONT , possibly with a different Ethernet cable to the usual one ( to eliminate it as the problem ) what is the status of the Hub lights ( once it’s had chance to sync ). You should do a speed test and a ping test, try CMD and ping 8. Cue several months of waiting. Unless it's causing a major inconvenience and not just an aesthetic one, I'd just move on. Please wait for your modem to connect. The two sizes won’t punch down on the same connector pin together, so you would need to be clever with jelly crimps and 0. If you’ve got Full Fibre your router will be plugged into an Openreach Optical Network Terminal (ONT) not a phone socket. It was established in 2006 following an agreement between BT and the UK's telecoms. Equipment includes (see images above):. Engineers from Openreach managed to cut our telephone line while they were working on our road. As others have posted here before, new-build Openreach FTTP installs have a small enclosure that fits over a standard recessed single or double socket back-box. Back in the day when Openreach used a different type of cable (round not flat) it. • Fit the double back box to the wall. I am wanting the fibre to feed the Openreach supplied ONT into my router, which is in the understairs cupboard. - Openreach maintains the UK's local access network - We know where fibre broadband is effecting your phone or broadband supply please contact your provider's contact details. 10 Sep 2023 07:56 PM. Openreach is the infrastructure division of Britain’s telecoms giant BT, and provides a nationwide. To keep things tidy we'll remove older comments from time-to-time. This explains why it was, and still is, known to many as 'BT Openreach'. #2. An Openreach modem is a white box that looks. Sage m com. Openreach is Britain’s digital network business. I called sky who eventually said the would escalate to openreach but i have no timescale for a resolution or any way to track the fault. 9mm core. gt94sss2 said: A wayleave is not always necessary as your link to the Openreach page shows. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. Re: Manhole cover broken for momths. After the holes are drilled, you should attach the Openreach master socket. Fix broadband problems in my new home. Router keeps on losing sync. If you are installing the ONT opposite the cable entry hole, you will need to install a flush mounted double back box on the internal wallRe: New Build Open Reach. The connection is intermittent. Re: Openreach box looks fine but no Internet. Hi, The tree outside my house on the footpath is effecting my Broadband signal. Openreach has 536 reviews (average rating 1. B. If I provide tea and hobnobs would they release the cable and re. 1+1 ONT and Enclosure Factsheet Cable Connections • Connect the Openreach optical fibre to the Optical port on the ONT • Connect the BBU to the Power port on the ONT. Previously the boxes and lids were made of concrete, but the current footway boxes are made of fibreglass and have steel lids. Mk4. If someone answers your question correctly please let other. NOTE: Openreach aims to cover 4. Connect the Duct 56 toNetwork access provider Openreach has announced that their ongoing broadband ISP pilot of faster Fibre-to-the-Premises download speeds – 1. Find out more. To keep things tidy we'll remove older. As I mentioned above, you should ensure the freeholder is aware . There would be a charge for this, possibly £130. This includes managing the copper phone line network and rolling out cutting-edge full fibre. Can I remove Openreach box? Table of Contents Can I remove BT cable? Can I move my BT master socket myself? How do I remove an unused socket? How do you remove a. Openreach will take any necessary action Where a box is located within a grass, soft or against any developer who fits unapproved unmade surfaces, the frame shall be surrounded frames and covers within the network, including with a 100mm wide strip of minimum grade any potential claim for damages and costs, with C25/30 concrete, to the full. if the whole 300m length is cumulatively not good for broadband, it won't. The two sizes won’t punch down on the same connector pin together, so you would need to be clever with jelly crimps and 0. I know that a "standard" proceedure will be. As we reported back in February 2021, Openreach have been conducting somewhat of a proactive policy review of this issue, and they recently shared their latest thinking with PIA ISPs. Stop valve boxes; Manhole covers. Openreach said it hopes the shift to fibre-delivered telecoms in the town will allow providers to iron out the kinks in their transition processes, ahead of the wider withdrawal of the legacy copper network. 00L) + ; 2x Mini. On top of that they will look to configure new. 34. Their responsibility terminates at their box - though it does include any cable from outside running to the box. My Openreach copper line has not been active for over 14 years and there's actually no internal master socket or cabling, it just ends at the junction box at low level on the front wall. 77. Openreach has 536 reviews (average rating 1. Solved: Hi, There is a BT manhole/footway cover in front of our home. Tom Paton from Broadband Savvy says most people are connected by Openreach without issue, but that a lack of accountability can cause any problems to escalate. Now future firmware updates are also due to end. Re: Fibre cable connector broken by builders - BT think they can fix remotely. Wed 24 May 2023 // 11:45 UTC. I will need the telephone wire to be detached from the barge board while the barge boards are replaced. We need to have a wayleave agreement in place to install or repair Openreach equipment on private land, or inside a property, where it provides service to people who aren’t the legal owner of the land or a property, such as an apartment building. Dust is bad. These lids cover boxes which generally contain small customer connections. Fix a problem. To report any of the following, please call us on 0800 023 2023 (option 1): Damaged underground cables (typically caused by mechanical diggers in built-up areas) Loose. Then a cable from the FTTP box goes into the WAN connector on the back of the router. 2. Having trouble with broadband or phone in your new-build home? Here are some things you can try. I have every sympathy for you, but sorry to say you are facing a very difficult problem. We connect the 15cm x 13cm external junction box to the Openreach fibre network using a fibre optic cable. PON and LOS (left-hand lights) PON solid green. Thu 5 Nov 2020 04. The email address can be found in the briefing our Openreach Streetworks Consultant has shared with you. BT cover missing/broken. Message 5 of 18. Separate provider — community fibre — installed 1 year ago and comes into our home at the front of the house. Leave the ONT powered up is my advice. Look also for “3M Telephone & Data Cable Joint External Dropwire Closure Repair Kit”. However, do note that if the damaged cables are your side of the Openreach box, they are you responsibility, not Openreach’s. ballingall said: Even with a CBT that is not commissioned (active) it would not bring on a Loss light, the loss light means that there is not enough or to much light coming down the fibre from the CBT, so the issue with yours seems to be either a dirty port in the CBT, not spliced, the engineer has broken the cable when pulling, or his. However, since 2017 it runs as a separate company, although one that’s still a subsidiary of BT group. This is where your router will connect. Rather pay twice as much to Virgin than put up with this again. A blue light means you’re connected to broadband, but another colour may mean there’s a problem. Locations of the boxes include Wyke Regis, Weymouth Town Centre. Openreach modem ports. I approached the Opeanreach employee at the other house. For the unaware, Openreach is a company that owns the pipes and cables that connect the overwhelming majority of homes and businesses in the UK to the national. Hi. COMES SUPPLIED with fixing screws as originals are often lost or rusted. This has caused disruption to services. It would be best to leave it where it is because it wouldn't be the first time someone has built a porch that left the external box inside. Openreach made a somewhat comical gaffe this week after they told an end-user, who lives in a copper “ stop sell ” area and was trying to order a Fibre-to-the-Premises ( FTTP) broadband service, that the best way to resolve a problem with getting his UK address recognised was to “ place an order for a telephone service only “. 00 and I rang PlusNet on my mobile (extra cost added to phone bill? landline was in. It’s about what you say and how you say it. Or just try the Hub Two and only spend your money after you have seen how well it performs. They should be plugged into every phone socket you use in your home. Troubleshoot with experts in the Answers forum—and build your own how-to guides to share with the world. The latest batch of locations accounts for a total of 5 million extra premises, all of which will be upgraded as part of their £15bn project to cover 25 million premises by December 2026. There is no way to contact Openreach, and when I contact the full fibre team at BT, its just the same old "Openreach are trying to fix it, wait another week and check back". After months of chasing Openreach and having BT FTTP broadband incorrectly subscribed to and then cancelled ( as it was not actually installed. To report an issue to Virgin Media, call 0870 888 3117. Connect the Duct 56 to the property and terminate with a 90° preformed Duct Bend 56 on the outside of the property wall. If you’ve noticed an issues with any of the following, you’ll need to contact Openreach directly on 0800 023 2023 (option 1): Damaged underground cables (typically caused by mechanical diggers in built-up areas) Loose cables or cables dangling from telephone poles. Step 2: Hub lights. Normally, you could call Now on 150 if your line was working, but I expect it isn’t. Btw Fibrenest are owned by Persimmon, so its hardly surprising Fibrenest FTTP is the only provider on most, if not all, Persimmon developments. Network access provider Openreach has today launched a new consultation on their plans to close 4,600 exchanges across the United Kingdom, which is largely reflective of the inevitable move away from copper-based broadband lines and toward a Fibre-to-the-Premises orientated future. CryptoRe: How do I report a fault to Openreach. There is a telegraph pole only a few metres away (on public. 0. It’s the 6. Faceplates after second visit. from Openreach, but can be purchased directly from our approved supplier, Cubis Industries: Joint box modular footways 104 and 106 are the Openreach approved versions (BT specification LN712). Consumers say: Broken landline. Spine duct access was originally £1. Depending on how well you get on with your neighbour you may want to tell them beforehand, else they may receive an. there should have been some excavation work in your area , and now , there should be an access point installed at the boundary of the footpath and your ‘garden’ , the fact it’s says ‘soft’ , unless a mistake was made by. 5 and 0. e. The telephone network up to the Network Termination Equipment (NTE, or master socket) in the UK is now owned and maintained by Openreach. Designed by westhill. Optical: This hosts the fibre optic cable that comes from the exchange to your house. The telecommunications services described in this publication are subject to Wed 23 Nov 2022 // 12:44 UTC. Coronavirus: Delivery, installation and repair information >. I have found out my local BT/Openreach telephone exchange is due to close sometime before the end of this year! This means my “Fibre To The Cabinet” internet connection and telephone land-line will no longer be available. Sky sent out an engineer and they texted to say it's fixed. Re: Ont power cable. If you’ve got one of these, try these checks. Find a hotspot and learn how to connect your devices. However folks aren't forced to buy a Persimmon home, if they want a choice of up to 700 ISPs, then plenty of developments out there which have Openreach fibre or copper instead. How to report crimes and scams. There is a BT/Openreach box on the side of my house with wires from the box serving at least 3 neighbouring houses. There's a new box been installed, and wired in, in our binstore (apparently the exissting BT line in is blocked; the box has "Openreach" scrawled on it). From the cabinet to your home or business,. 0 Likes. 'Fibre to the Home' means we'll install fibre cables all the way to your home. Connection from box to house has been lifted and shifted - no improvement. 3bn for the six months to September, while pre-tax profits were down 5% to £1bn. Depending on how well you get on with your neighbour you may want to tell them beforehand, else they may. Sadly a fair few of Openreach ’s ( BT) green broadband and phone street cabinets in Sheffield (England) are “ often targeted with graffiti . Its a private property and new build. 12 per metre to £1. Engineer simply switch out Virgin faceplates for Openreach and changed wires, leaving me without my still active Virgin phone line. Presumably it is just the BBU (Battery Backup Unit) showing faulty. #29. Post 3 of 20 1,099 Views. Having trouble with broadband or phone in your new-build home? Here are some things you can try. Gisela Robinson paints one of the BT boxes near English Bridge in Shrewsbury. Re: Re:Moving ONT unit. Rented propertythere is a Huawei: Openreach modem fitted, but I have a Hub 6 on an infinity package, how do I set this up? Does the openreach box need turning off? and simply plug the hub 6 into the double socket without the filter? Seems odd to not us the openreach box if that is the case, as yet we have no broadband on the hub 6 only the flashing purple light?More than three million homes and businesses have already taken up an ultrafast service over the Openreach network, a take-up rate of more than 30%. (newbie) Sat 04-Jul-20 18:32:39. The colour scheme should be marked on the connector so it may. I moved house on 30th November and Plusnet arranged for an OpenReach engineer to connect me up for PlusNet Fibre Plus which I had at my old address. They then asked for a picture of the setup, and upon seeing it, commented that the router should be plugged into the BT open reach master box, which would be located somewhere in the house. If you’re using wi-fi, try a couple of devices to make sure it’s a problem with the connection and not the device itself. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. When it was originally installed, sometimes in such a ridiculous place, you will want to move it. the ONT is property of openreach and moving it is not like moving the old style master socket. Re: BT Manhole infront of front door. News When to contact Openreach First contact your Service Provider You should talk to your phone or broadband service provider such as BT, Sky, TalkTalk etc, as Openreach.